NB Power outage or my panel — how to tell?

If some lights work but others don't, or if your neighbors have power, it's likely your electrical panel. If the whole neighborhood is dark, it's probably an NB Power outage.

The quickest way to determine if it's an NB Power issue is to check their online outage map at nbpower.com or call their automated outage line. You can also look outside - if streetlights are out and neighbors' houses are dark, it's definitely a power company issue. However, if you see lights on across the street or next door, the problem is likely in your home's electrical system.

Start with these simple checks: Look at your main electrical panel for any tripped breakers - they'll be in a middle position between ON and OFF, or pointing the opposite direction from the others. Try resetting any tripped breakers by pushing them fully to OFF, then back to ON. If a breaker immediately trips again, don't keep resetting it - this indicates a serious electrical problem that needs professional attention.

Partial power outages are almost always your electrical system, not NB Power. If your kitchen works but bedrooms don't, or if some outlets work while others are dead, you're dealing with tripped breakers, blown fuses (in older homes), or potentially more serious wiring issues. This is especially common in older New Brunswick homes with Federal Pacific or outdated panels that can't handle modern electrical loads.

Weather-related considerations are important in New Brunswick's climate. Ice storms frequently damage service lines between NB Power's transformer and your meter - this is NB Power's responsibility to fix. However, ice can also damage your service entrance or meter base, which becomes your responsibility. If you see damaged wires, a tilted meter, or ice damage to your electrical equipment, don't touch anything and call both NB Power and a licensed electrician.

When to call for emergency service: If you smell burning, see sparking, or hear crackling sounds from your panel, shut off your main breaker immediately and call an electrician right away. These are signs of dangerous electrical faults that can cause fires. Many New Brunswick electricians offer 24/7 emergency service for these situations.

For confirmed NB Power outages, their emergency line is 1-800-663-6272. They typically provide estimated restoration times and updates through their website and social media. During major storms, NB Power prioritizes hospitals and essential services first, then works outward to residential areas.

If you've ruled out an NB Power outage and your breakers look normal but you still have electrical issues, you likely need a professional diagnosis. Problems could range from a failing main breaker to issues with your service entrance that require TSANB-licensed electrician attention.

Need help finding an emergency electrician? New Brunswick Electrical can connect you with local professionals who provide 24/7 service throughout the province.